A shared record needs clear rules.

1. Agreement and eligibility

These Terms of Service (“Terms”) are an agreement between Pacific Software Ventures (“PSV,” “we,” “us,” or “our”) and the person or organization using CRE Brain (“Customer,” “you,” or “your”). By accessing CRE Brain, you agree to these Terms. If you use CRE Brain for an organization, you represent that you are authorized to bind that organization, and “you” includes it.

CRE Brain is a business service for invited users who can form a binding agreement. An order form, statement of work, data-processing agreement, or other signed agreement may add to or replace parts of these Terms. The signed agreement controls if there is a conflict.

2. The service

CRE Brain provides a private shared-memory layer that authorized users can access through its dashboard and supported AI assistants. Depending on configuration, it can capture and retrieve firm knowledge, show evidence and provenance, manage review queues, export visible records, and support governed feedback and improvement proposals.

Interactive responses and AI-generated summaries are aids, not a substitute for source review or professional judgment. Confidence labels such as “heard” and “assumed” indicate uncertainty; they are not verification. You remain responsible for decisions made using the service, including investment, legal, tax, lending, employment, and compliance decisions.

3. Accounts and access

Access is invitation-only. You must provide accurate account information, protect your authentication methods and OAuth grants, and promptly tell us if you suspect unauthorized access. You may not share a personal account or credential, bypass seat limits, or give an invite link to anyone other than its intended recipient.

Customer is responsible for choosing its users, assigning appropriate access, and promptly removing access when it is no longer authorized. Actions taken through a valid account or credential are treated as Customer’s actions unless applicable law requires otherwise.

4. Customer content

As between Customer and PSV, Customer retains its rights in information submitted to Team Brain (“Customer Content”). Customer grants PSV a limited, nonexclusive right to host, process, reproduce, and transmit Customer Content only as necessary to provide, secure, support, and improve the service, comply with law, and follow Customer’s instructions.

Customer represents that it has the rights and permissions needed to submit Customer Content and direct its processing. Customer will not submit credentials, authentication codes, payment-card data, protected health information, government identifiers, or other regulated data unless a signed agreement expressly permits that data and the parties have implemented appropriate controls.

Customer controls whether a record is shared with its team or kept private to its author. Customer understands that returning a record through ChatGPT, Claude, Codex, or another host places that record in a conversation governed by the host’s terms and settings.

5. Acceptable use

You will not use CRE Brain to:

• violate law, another person’s rights, or a contractual or fiduciary duty;
• upload or distribute malware, probe for vulnerabilities without written permission, or disrupt the service;
• attempt to access another organization’s data or another user’s private records;
• reverse engineer the service except where that restriction is prohibited by law;
• resell, sublicense, or provide the service as a bureau without written permission;
• use automated means to evade limits, overwhelm the service, or create misleading records at scale; or
• store secrets or use CRE Brain as a password, payment, health-record, or identity-document vault.

Destructive actions, including permanently forgetting a record or widening a private record into firm policy, must reflect an authorized user’s explicit direction. You are responsible for reviewing the action and its confirmation.

6. AI hosts and third-party services

CRE Brain interoperates with services operated by others, including AI hosts, authentication, hosting, database, mapping, and optional geocoding providers. Their services are governed by their own agreements. PSV is not responsible for a third-party service’s acts, omissions, availability, model output, or data practices.

Customer is responsible for selecting and configuring its AI host, including its data retention, training, connector, and workspace permissions. A connector result entering a third-party conversation is no longer controlled solely by CRE Brain.

7. Ownership and feedback

PSV and its licensors own CRE Brain, including its software, design, documentation, workflows, and trademarks, excluding Customer Content and third-party components. These Terms grant only the limited right to use the hosted service during the authorized term; no source-code or intellectual-property license is granted by implication.

If you provide suggestions or feedback about the service, you grant PSV a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing Customer Content. A proposal generated inside CRE Brain remains inert until it passes the service’s review and release controls; submitting feedback does not automatically modify or publish a shared skill.

8. Fees and service changes

Fees, usage limits, payment timing, and subscription term are stated in the applicable order form or other written agreement. If no fee is stated, PSV may provide access for a limited evaluation or internal pilot and may end that access on reasonable notice.

We may improve or change the service over time. We will not materially reduce contracted core functionality during a paid term without an appropriate transition, remedy, or the rights stated in the applicable agreement. Beta, preview, and evaluation features may change or end at any time.

9. Suspension and termination

Either party may terminate as provided in the applicable agreement. We may suspend access when reasonably necessary to prevent harm, address a security risk, comply with law, or respond to a material breach. Where practical, we will limit a suspension and give notice and an opportunity to cure.

When access ends, Customer should export its visible knowledge promptly. We will handle remaining Customer Content according to the applicable agreement, our Privacy Policy, and legal obligations. Terms that by their nature should survive—including ownership, confidentiality, disclaimers, liability limits, and general provisions—will survive.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEAM BRAIN IS PROVIDED “AS IS” AND “AS AVAILABLE.” PSV DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, A CONNECTED AI HOST, OR AN AI-GENERATED RESPONSE WILL BE ERROR-FREE, COMPLETE, UNINTERRUPTED, OR SUITABLE FOR A PARTICULAR TRANSACTION.

These disclaimers do not limit an express warranty in a signed agreement or any right that cannot legally be waived.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT THEY ARE POSSIBLE.

EXCEPT FOR AMOUNTS OWED, MISUSE OF THE OTHER PARTY’S INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL LIABILITY ARISING FROM TEAM BRAIN WILL NOT EXCEED THE AMOUNT CUSTOMER PAID FOR TEAM BRAIN IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF CUSTOMER PAID NOTHING, PSV’S TOTAL LIABILITY WILL NOT EXCEED US$100.

12. General terms and contact

These Terms and the applicable written agreements are the complete agreement about Team Brain. You may not assign them without PSV’s consent, except in connection with a merger, acquisition, or sale of substantially all relevant assets. PSV may assign them in connection with a reorganization or business transaction. Neither party is liable for delay caused by events beyond its reasonable control.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. A waiver must be in writing. Notices may be sent electronically. Unless a signed agreement says otherwise, California law governs without regard to conflict-of-law rules, and claims must be brought in a court with jurisdiction in California.